This job description outlines the key responsibilities, qualifications, and skills required for a Computer Lab Assistant position. This role plays a crucial part in ensuring the smooth and efficient operation of a computer lab, providing technical support and assistance to users.
Key Responsibilities:
- Technical Support & Troubleshooting: Provide first-line technical support to lab users, addressing hardware and software issues. This includes troubleshooting computer problems, printer malfunctions, network connectivity problems, and software errors. You'll need to be comfortable with a range of operating systems and applications.
- Lab Maintenance & Organization: Maintain a clean, organized, and functional lab environment. This involves regular cleaning of equipment, managing inventory of computer peripherals (mice, keyboards, etc.), and ensuring the overall tidiness of the workspace.
- Equipment Setup & Maintenance: Assist with the setup and configuration of computer workstations, ensuring proper functionality and connectivity. This may involve installing software, configuring network settings, and performing routine hardware maintenance tasks.
- Software & Hardware Support: Provide support for various software applications used within the lab. This could include assisting users with installing updates, troubleshooting application errors, or providing basic training on software usage.
- User Assistance & Training: Guide and assist users in utilizing lab resources effectively. This may include providing basic training on computer usage, software applications, or lab policies.
- Inventory Management: Maintain accurate records of lab equipment, software licenses, and consumables. This involves tracking assets, reporting on damages or malfunctions, and ordering replacement parts or supplies as needed.
- Security & Access Control: Help enforce lab security policies and procedures, ensuring proper user access and data protection. This could involve monitoring user activity, managing access controls, and reporting any security breaches.
- Reporting & Documentation: Maintain detailed records of technical issues, support requests, and lab maintenance activities. Prepare regular reports on lab usage, equipment status, and any other relevant information.
Qualifications:
- Education: High school diploma or equivalent; Associate's degree in a related field (e.g., computer science, information technology) is a plus.
- Experience: Prior experience providing technical support or working in a computer lab environment is highly desirable. Experience with troubleshooting hardware and software issues is essential.
- Technical Skills: Proficient in using various operating systems (Windows, macOS, Linux), troubleshooting network connectivity, and resolving common software problems. Familiarity with common office software applications (Microsoft Office Suite, Google Workspace) is essential.
- Communication Skills: Excellent written and verbal communication skills are crucial for interacting with users, explaining technical issues clearly, and documenting support requests.
- Problem-Solving Skills: Ability to analyze problems, identify solutions, and resolve issues efficiently and effectively.
- Organizational Skills: Strong organizational skills are essential for managing lab resources, maintaining inventory, and ensuring a well-organized workspace.
Desired Skills (but not required):
- Experience with help desk ticketing systems
- Knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Active Directory or other directory services
- Basic understanding of hardware repair and maintenance
Benefits:
(List company-specific benefits here, such as health insurance, paid time off, retirement plan, etc.)
This job description is intended to provide a general overview of the position and does not encompass all possible responsibilities or qualifications. The specific duties and requirements may vary based on the needs of the organization.
